How can we build up trusts among staff?

Under the title of “Building a trust among staff,” Inamori talked about the importance of building trust between staff members within the company. This time, I would like to talk about the tips for building trust.

“Since its founding, Kyocera has placed the fundamental value of our company on the ties among employees who can communicate with each other as trusted partners. In Kyocera, we have communicated with each other with gratitude and sincerity, and have worked on the basis of mutual trust. Thus, various events and gatherings which have been arranged in the company are primarily for this purpose: to open our minds to each other and strengthen our ties.

Even in the relationship between a manager and a clerk, if they trust each other, we can have direct and productive discussions. By doing so, each one of us can identify issues underlying the team, and we can work together to solve those potential issues. In order to build such trust, it is necessary to make efforts to build trust among staff on a daily basis.

Kyocera has put a great importance on “official gathering” as the most important event to build trust. In addition, everyone must attend all company events. For instance, I used to be very angry with such an employee, who was reluctant to join the company excursion. It is not just entertainment, The purpose of joining the tour is to strengthen the trust between employees and further reinforce the mutual trust. It is an opportunity to get to know each other better and develop a trust, regardless of positions or titles. “, said Inamori.

There are three approaches to build up trust among staff, in addition to arranging an official gathering in the company. They are as follows:

Let me explain one by one.

1 Pay most attention to the staff

“Then, how can we strengthen the trust among staff? Getting to know each other is the beginning and the end of this process. Whether or not the boss knows his subordinates, and the other way around is the basis for building a trust. ”

Inamori says.

Scientist Masaru Emoto has done a lot of experiments on water.

When you say beautiful words to water, the crystals become amazingly beautiful.

On the contrary, it seems that the crystals of water for which we do not use these words at all are broken apart.

I think that everything and every creature in the universe can exist for others sake and spontaneously release energy by getting acknowledged by others.

I think the same can be found among us human beings.

First, we should pay attention to others. I think this would be the beginning of the interaction of energies with others, leading to creating harmony.

2 Demonstrate who I am

Mr. Inamori says that casual drinking or talking over drinks are very important to build trust. Inamori states in his philosophy that he tells his employees about his dreams. He also says that he enthusiastically speaks to the staff until his energy is transferred to the staff.

By doing this, your counterpart will open his/her heart to you and understand you. When that happens, the other person will be able to talk to you about himself/herself. By talking about each other, he /she would gradually open his/her mind. This approach will allow us to strengthen our trust.

3 Respect what your staff treasures

A Japanese journalist interviewed a prominent American businessman. He asked the American businessman, “What is the most important thing in your life?”

This businessman said, “First of all, it’s my family, then work.”

Remembering the staff’s birthday, celebrating it, remembering the birthdays of their wives and children would work for them to understand how much you, as the business leader, are caring for them. Your staff would be happy that the president remembers him. If the staff thinks that the president also treasures his family as does he, the trust will be further strengthened.

Why don’t we listen to what this president says?

This president may be credible.

Shall we work in the direction he is heading to?

The staff may think like that.

So to sum up, we all know that the trust among staff as well as between the leader and staff would be very much important. To build up such trust, we may have to consider 1) paying attention, 2) demonstrating ourselves, and 3) treasuring what staff treasure. I would like to take this attitude.